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Đánh giá tích cực gần đây nhất
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I host a blog site http://digitalbhat.com with GoDaddy and found it satisfactory. I recommend this host to all on merit basis and overall experience I had with the service provider.
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I accidentally deleted my entire website (my fault), and my backups weren't working properly, but they managed to provide a backup and support within record time. Saved me from a panic attack. Truly appreciate that! Some cons ...
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: a bit slower than my previous BlueHost, but definitely far less expensive. Also uses the latest MySQL on VPS only, not shared hosting.
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Đánh giá tiêu cực gần đây nhất
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I have been a customer of Godaddy since 2013 without too many issues. Might be because I've not really utilized my products as much as I could have.
Now I have had my company website running via a Wordpress package for the p ...
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ast couple of years. Within the last few months, I've been noticing more errors, time offline etc. Its been causing all kinds of issues to me having this downtime.
You can only truly judge a company on how good they are, and how they deal and resolve problems when they arise, what mechanisms they have in place to support their customers as any good organisation should have. I spoke to the customer svc team on many occasions and they've always been good generally BUT the last few times , being offline has been causing me major problems.
I was getting put offline more and was told that there was an Issue from Godaddy with hosting space etc and They're working on it . no firm dates, times for a solution.
Please note that my site is an e-comm subscription based website and my ONLY source of business now. I was told that I can upgrade my plan but would need to pay for migration even though they know it's an issue on their side which can take upto 10 days ! and that's it.
I put in a complaint email and on the 9th Sept and spoke to someone at the end of the month. During this period again , my site had come offline.
During this period too, I had developers working on the site who were having major problems updating custom code work, and uploads that should have taken 30 mins or so, spanned over days with more cost and no website either, they were also onto Godaddy tech support and got fed up. My site disappeared yet again and this time so did the backup restore points ? functions that I had just been using and have used on a regaular basis, meaning that all the work that I had paid for, custom code and customer accounts had also gone ! My site reverted back to a version from August ?! when I had used this feature a few days prior and it worked and I had no issues. There has been error after error and I have lost out on so much time and business etc. My business was falling off a cliff YET Godaddy did not have the empathy or customer support to respond with a reasonable and timely solution for all my lost time and revenue . There are still errors occurring with them but I've completely lost the will to carry on chasing them, Hence this write up and further action that I'll be taking. If you have a business that relies 247 on being online, an ecom site etc
AVOID GODADDY LIKE THE PLAGUE . Small businesses have it hard enough without organisations like Godaddy making it 10 times harder.
Please look elsewhere for your web support etc.
I will do my upmost to raise awareness so other businesses do not face such a diabolical situation.
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To Whom It May Concern
We have been held as a hostage by Arvixe, Arvixe has blocked our access to all our company data, our emails, all the online tools we have been running on our websites for 300+ customers of ours.
As an o ...
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rganization we have the right to all the data stored and backed up with ARVIXE, if Arvixe team is so incompetent to solve such a grave issue first-hand, the least they can do is provide us with our data so that we don’t suffer these huge losses. More than 72 hours have passed just to receive a response and for the account to get activated. It’s simply unacceptable in today’s world for any IT company. Arvixe has ruined all our reputation that we have built in over 18 years in merely 3 days.
Our Account has been suspended due to a billing issue. Our account was created six years back when we had Mr. Soni as one of our partners and the account was created using his credit card (not on his name). Now when Mr. Soni has left our organization, Arvixe has automatically charged a six years old credit card which was not supposed to be charged for the invoice amount $229.42. Unaware of the charge Mr. Soni disputed this transaction and we weren’t informed about the same by Arvixe billing team, without reaching out to us and being completely inconsiderate about how severely it could affect our business ARVIXE TEAM suspended our account.
We have been asking for our account access for over 3 days so we can pay our invoices to take our account out of suspension but no one is there to take care of it. They just have a chat client, no phone or email address to address this issue directly. After chatting with their agents, we have always been asked for the same documentation over and over that we have submitted every time. After every submission we have been assured that someone will get back us to take the updated payment info but no one ever emailed or called to take the payment. This is happening 5 times in every 24 hours.
To take our account out of suspension, we have been requesting and cooperating with Arvixe chat support executives which are overseas, we have also provided all the required proofs, yet no action has been taken. We haven’t been able to login to our account. We have tried to reach out several times to the billing team to make the required payment but no response. We have never seen a company who doesn’t even have representatives to even accept the payment.
We have been facing this issue for over 3 days now – our sites, online customer tools, emails and all our data is inaccessible. We are suffering extensive Business Losses due to the unprofessionalism of ARVIXE TEAM. We provide services to more than 700 hotels and due to this suspension, we aren’t able to provide any tech support and are refunding all our customers due to no service. So far we have incurred $7800.00 in loss of revenue because of these documented refunds.
We've been waiting since 23rd February to present but still there is no response from Arvixe.
Attached are all the proofs that I have been continuously submitting to the ARVIXE SUPPORT TEAM.
Thanks
Harpreet Singh Kapur
Owner
Minds At Development LLC
COPY TO:
State Farm Insurance
Bureau of Consumer Protection, Division of Trade and Consumer Protection
Wisconsin Department of Agriculture, Trade and Consumer Protection
Arvixe Legal Department
Attorney Cook Office
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