l find anger of support

You pay five dollars a month for it's small amount
But hosting is bad
Support is weak
I will go

allocate different server but it never happens, Support people don't have clue whats wrong and how to fix that, I wasted 3 days to fix this s*** but finally got refund. their refund policy is really good.

ostGator, etc. To some extent it's expected, you get what you pay for.

However, Interserver has provided the worst customer service that I have ever experienced. By far and without question.

The issue I had was with what should have been a very simple process of transferring a domain name. Their user interface is non-intuitive and their documentation is lacking and out of date, so it was not clear what steps they wanted me to take next in order to complete the process. I contacted support who was even more clueless than I was.

I interacted with 9 different support "specialists" on this issue: Ritesh, Albert, Shruthi, Taras, Jose, Riya, Jagadeeswar, Narendra, and someone else that I spoke with on the phone when I called.

None were any help whatsoever. They didn't even understand what my issue was, they gave very vague answers like "Update your contact details," but not specifying which contact details or where to make the change. When I asked where she wanted me to make the change, she didn't know and had to create an additional ticket. The ticket she created didn't even address the real issue. She seemed much more concerned with passing me off to someone else than actually solving my problem.

Once I updated my contact details as instructed, do you think it solved the issue? Not at all. It had nothing to do with the issue whatsoever.

Perhaps the language barrier is an issue. The support I interacted with didn't appear to have great ability to communicate in English and the person I spoke with over the phone had a heavy accent. That could be why they seemed unable to even comprehend my problem.

The domain I was transferring was coming from BlueHost. During this whole ordeal, I contact their support as well. I called them and was talking to a native English speaker within minutes. He was very knowledgeable and took the time to fully understand the problem and was very confused about why Interserver was insisting to conduct the transfer in such a way. BlueHost is another "budget" hosting provider, similar price point to Interserver, but the level of support I received over the phone was rather shocking compared to my experience with Interserver. Unfortunately, there wasn't much that could be done on BlueHost's end.

In all, I wasted several hours interacting with their support and accomplished absolutely nothing. Several hours, 9 different people, and the issue remains. In short, the steps they require for transferring the domain are arbitrary and they are unwilling to do it any other way or explain why they need to do things differently than other registrars.

Previously, I had a VPS account with them. At that time, the support was adequate. That was a few months ago. This leads me to believe that either shared hosting customers only have access to extremely low-tier support, or that they simply provide horrible support across the board now. Wouldn't be surprised to find out that there were big management changes made recently, perhaps they were bought out and are cutting costs by obliterating their support capabilities.

Stay away from this company. Even if they refunded me 10x what I paid them, it wouldn't be worth the time or frustration they have caused.

You have been warned.