We have been associated with ResellerClub since 2011, managing hosting services for multiple clients over the years. For a long time, the platform ser
...ved our business reasonably well. However, our recent experience has been deeply concerning and has forced us to reconsider continuing this partnership.
Over the past few months, we have been facing frequent and intermittent downtime issues across both newly provisioned hosting accounts and existing client websites. These are not isolated incidents but recurring disruptions that directly impact our clients’ businesses and our own credibility as a service provider.
What is even more disappointing is the lack of accountability and support from the ResellerClub team. Despite raising multiple support tickets and initiating live chats, the responses have been consistently dismissive. In many cases, the support team has either:
•Denied the existence of the issue
•Attributed it to vague or unrelated causes
•Closed tickets without proper investigation or resolution
We have also attempted to escalate these concerns to the Client Relations team, hoping for a more structured and responsible response. Unfortunately, even at that level, there has been no meaningful assistance or ownership of the problem.
As a reseller, we rely heavily on the stability and reliability of the infrastructure we are selling. When outages occur and support refuses to acknowledge or resolve them, it places us in an extremely difficult position with our clients.
To summarize our current concerns:
•Repeated downtime affecting multiple hosting accounts
•Issues impacting both new and existing services
•Support team unwilling to acknowledge or properly investigate problems
•Escalation channels (including Client Relations) proving ineffective
We understand that no hosting provider can guarantee 100% uptime, but what matters is transparency, accountability, and timely resolution—all of which have been lacking in our recent experience.
At this point, we are actively evaluating alternative infrastructure providers to ensure better service reliability for our clients.
We sincerely hope ResellerClub takes these concerns seriously and works towards improving both their infrastructure stability and customer support experience.
— A long-term reseller partner (since 2011)
