Hate is a strong word… but I hate this company. The TSOHost management are so nasty and incompetent that I only wish utter failure on them all.
They decided to “terminate the platform” I was on, due to the fact they were not ...
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going to support it anymore. OK, fair enough, I thought. I understood the reasons and accepted it.
They then told me I had less than 6 weeks to get all my client’s websites and email accounts off the server or they would delete everything. After speaking to them for a few days, they then declared that they would not give me access to use Plesk Migration tools and that I had to do the entire migration manually. Over 100 accounts. Literally, by hand. With zero help from them.
I couldn’t believe their attitude - it was basically ‘oh sorry, whatever, have a nice day’. The arrogance was astonishing.
So far, it has taken me about 150 hours, day and night around my full time job, which I have come close to losing. I don’t see my family at the weekends, untold stress between myself and my clients, coming at the worst time of the year, a few weeks before Christmas. An absolute nightmare.
I wish nothing but bad luck on this shower of a company. They should be shut down.
And don’t fall for the “excellent" reviews on Trust Pilot!!! Just read them carefully and you will easily see the pattern.
The only silver lining of this horrible experience was finding my new server company and realising that I had been stuck in the dark ages for years. It is SO much better where I am now and I now know I should have moved years ago. If you read this and then decide to go with TSOHost, just be aware, that this company only care about money, they detest their customers and they will stab you in the back at some point.