If you’re an expert not a problem if you’re not don’t use this site !!! There’s no customer care, no help line and the ignore emails until you use the words “ I want to cancel! “ when you do cancel don’t even think about asking for a refund as they go back to ignoring you !

An absolute nightmare, terrible and slow support, abusive contracts

There is no support tickets or live chat only knowledge base pages and not enough to solve problems. They keeping my credit cart information but still not paid out my billing nontheless register my domain strange. The last is the worst for me. I cant use cdn servers there is no eligible management system on strato. Run this company

Tôi có mua tên miền ở nhà cung cấp này, sau khi đợi 2 ngày vẫn chưa thấy gì, qua ngày thứ 3 vào phần sản phẩm thì không thấy tên miề ở đâu. Support thì không thấy trả lời, strato làm ăn vãi quá các bác ak. Vậy là mất toi tên miền em vừa mua

Hi,
I have checked many hosting and domain companies and I found Strato hosting and domain company's price looks reasnable, they have Turkish website also was good to me and I have perchased a domain and a hosting package separately with same e-mail acount but I have received 2 diffrent acount, there where no information as other companies provides, it is surprised me then very much. Ther where no information how to connact domain to hosting and ip adress... I conatcted to them by their from but I havent got any help. I am not sad from moany I payed to them it wasent very much but I spend to much time to fine a slotshen unfortuntly I couldn sort our the issues, I never recomend this company to any one.

Regards

Sebahattin

I was customer of Strato and I'm disappointed because Strato failed in protecting my personal information completely. Read on... I know about WHOIS and I don't mind my personal information being displayed based on a domain name. Strato also informs you about this in its Privacy Policy. But what I didn't know, and Strato should know, was that there are websites/companies providing an illegal service which is called "reverse WHOIS lookup", website/companies such as: domaintools.com, whoisology.com, whoisxmlapi.com or who.is. That means that now anyone can visit such a website, fill MY NAME (!) in as search term and see where I live, what my phone number is, what my e-mail address is, what domain names I own etc. I think the most of 1,5 million people who are customer of Strato don't realise this. Strato, the personal information of your customers is being (ab)used/sold without their permission, do something! I didn't trusted you my personal information to be abused like this. Take some legal actions against the websites such as domaintools.com!