Staff
Hello James,

Unfortunately, we will no longer be providing you with a hosting service in the new year.

Also note i started paying £2.99 a month and it went up to £10 a month. I advise staying away from this company

Please accept this as notice we will end your hosting subscription in 7 days (30th December 2019).

We will ensure that you are refunded in full any remaining time on your hosting service and our support team will provide backups of your data if you require them, to ease your transition to another hosting provider.

Please accept my most sincere apologies for any inconvenience this might cause. We wish you the very best for the future.

Kind Regards
Dave Kimberley
Company COO

please note the date of writing this is the 31st dec. not the 1st !

Moved my site from bestwebhosting (which is krystal owned) without my consent to a unserviceable / broken krystal account. Tried to move it back when I shouted (so they could then move it to the krystal account I opened and paid for) and made matters worse. Now site down, which they claimed was up around the globe until I provided evidence it was down. Bad attitude and incompetence combined.

Now it has gone back from being somehow suspended to a security risk (browser alerted). What a joke. Total amateurs.

Now it is suspended again.

Now it is a security risk again.

Now my support chat window was closed on me.

All of this no doubt ruining my Google and Bing rankings, as well as losing me business I can not afford to lose.

Mr. Blackler, get it working now, refund my £, pay me compensation, and give me a free month of working site please so I can move to someone else who knows what they are doing.

They have now moved me back to bestwebhosting but I continue to get issues with emails. Had to add forwarders for several active email addresses to ensure I get them.

This has all completely screwed up my day. LUCKILY I was around else krystal "support" would no doubt be patting themselves on their backs saying "what a great job we did again" "look it is working great" while my site, moved without my consent to a non working account, would be toast.

AVOID